Trust & safety
Built so it can't betray you
An assistant that reads your email has to earn more trust than any other software you use. These aren't policies we promise to follow — they're constraints built into how MailHandled works.
1. Nothing is ever sent without you
MailHandled writes drafts. Every reply it prepares waits in your own Drafts folder and in your approval queue — you read it, edit it, and you press send. There is no code path that sends a reply on your behalf. The one email MailHandled sends is an urgent alert to you, about your own mail, to your own inbox.
2. Nothing is ever deleted
MailHandled labels and organizes; it never deletes or archives your email. Mail it screens out is labeled (MailHandled/Skipped, MailHandled/Automated) and stays exactly where it was — and every screened email appears in your Emails handled ledger, where one tap on "This was important" corrects it forever.
3. Your mail is never training data
Your email is processed to do your work and for nothing else. We don't train models on your mail, we don't sell or share it, and the AI models we use are run with training on inputs disabled.
4. Minimal access, revocable in one click
Each connection asks only for the scopes its job needs — reading mail, creating drafts and labels, seeing calendars, filing attachments. Disconnect any account on the Connect page and access ends immediately; you can also revoke MailHandled from your Google or Microsoft security settings at any time, and we honor deletion requests completely.
5. Billing that respects you
When MailHandled has paid plans: no credit card to try it, one-click cancellation from your account page (no email, no call, no retention flow), and prorated refunds if you cancel mid-cycle. No credit meters that burn on failed tasks — one flat price for an assistant that works all day.
The keys you keep
Urgent detection, triage decisions, and every lesson MailHandled learns from your corrections are visible in the product — never a black box. If MailHandled ever gets something wrong, the audit trail shows you exactly what happened to every email, and your correction outranks every heuristic we have.
MailHandled is built by Hoshmand AI. Google OAuth verification and CASA security assessment are in progress ahead of public launch. Questions: support@hoshmand.ai.